- Introduction
Dripscoop is operated by ARTISTI COFFEE ROASTERS PTY LIMITED, a company registered in Australia. This Payment Security Policy outlines how we handle payments made through this website and how we manage information related to these payments.
We are committed to ensuring that our payment processing adheres to relevant Australian laws, European data protection requirements, and the terms and conditions stipulated by the payment service providers used on this website.
- Company Information
Brand Name: Dripscoop
Legal Entity Name: ARTISTI COFFEE ROASTERS PTY LIMITED
Australian Company Number (ACN): 628 696 971
Australian Business Number (ABN): 45 628 696 971
Registered Office Address: Unit 3/11 Craft Cl, Toormina NSW 2452, Australia
Email: coffee@dripscoop.com
Phone: +61 2 6653 1182
The company information provided on this website matches the business details registered with our payment accounts, allowing customers to identify the entity responsible for their transactions.
- Payment Processing
Payments submitted through the Dripscoop website are processed by Stripe, which provides payment processing services for eligible transactions.
Stripe is an independent payment service provider and is not a business partner, joint operator, or owner of Dripscoop. Payment processing is subject to Stripe’s respective Terms of Service and the requirements of the relevant payment networks.
As part of its payment processing and risk management procedures, Stripe may periodically conduct payment risk assessments and monitor transactions for any irregularities or potential unauthorized activity.
Customers making standard card payments on our website are not required to log in to a Stripe account. If a chosen payment method requires additional verification steps, customers may need to follow the instructions provided during the checkout process.
4. Accepted Payment Methods
Payment methods available at checkout may include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other supported digital wallets displayed on the checkout page
The specific options available depend on the checkout configuration, the chosen payment method, and the device or payment service provider used by the customer.
Before submitting a payment, customers should carefully review the order details and the payment amount shown on the checkout page.
- Billing Summary (Transaction Description)
When making a purchase through Dripscoop, the following name may appear on your bank card or account statement:
ARTISTI COFFEE ROASTERS PTY LIMITED
This is the legal entity name that operates the Dripscoop brand. It is provided to help customers identify the merchant associated with their purchase.
If a customer has any questions or concerns regarding a transaction, please contact us using the details provided in Section 9. Please include the transaction date, amount, and order number (if available) so that we may assist in verifying the purchase.
- Payment Information and Data Processing
Payment information is processed during the checkout and payment settlement process. Stripe handles payment details in accordance with its own applicable terms and privacy policy. The specific information processed may vary depending on the payment method and the requirements of the transaction.
We collect and use information related to orders and payments to the extent necessary to process purchases, maintain transaction records, respond to customer inquiries, resolve payment issues, and fulfill relevant legal obligations.
Access to customer information is restricted to purposes such as order management, customer service, record-keeping, and regulatory compliance. We handle personal information in accordance with current Australian privacy requirements and relevant European data protection laws, including the EU General Data Protection Regulation (GDPR).
For further information regarding the categories of personal information collected, the purposes for which it is processed, our data retention practices, and your privacy rights, please refer to our Privacy Policy.
- Cookies and Consent
Our website features a cookie banner designed to provide information about our use of cookies and to allow visitors to manage their preferences.
We only use non-essential cookies after a visitor has selected “Accept” via the cookie banner. Where applicable, visitors may choose to decline non-essential cookies or adjust their preferences using the provided cookie management tools.
We may use cookies that are strictly necessary for the functionality requested by the visitor or for the operation of the website, to the extent permitted by applicable law. The use of cookies related to payment services is governed by the relevant cookie settings, privacy notices, and applicable legal requirements.
Our Cookie Policy and Privacy Policy provide further details regarding the categorization of cookies, their purposes, retention periods, and how to manage your preferences.
- Payment Issues and Transaction Inquiries
If you have any questions regarding payments, charges on your order, or line items on your billing statement, please contact us via email or phone.
To help us investigate your inquiry, please provide your order number, the date of the transaction, and a brief description of the issue. Please note: Never send full payment card details, card security codes (CVV/CVC), account passwords, or other confidential authentication information via email.
We will investigate payment-related inquiries in accordance with our internal procedures and applicable legal requirements. Should we require further information, we may reach out to you using the contact details provided with your order.
- Contact Information
For payment-related inquiries, please contact us at:
Phone: +61 266531182
Email: coffee@dripscoop.com
We aim to respond to payment-related inquiries submitted via email within 24 to 48 business hours. Actual response times may vary depending on the nature of the inquiry and the information required for investigation.
- Policy Updates
We may update this Payment Security Policy to reflect changes in our payment processes, website functionality, or applicable legal requirements. The latest version will be posted on our website and will include a revision date. We recommend that clients check this page periodically to stay informed about our current payment processing methods and related data handling practices.