- Introduction
Dripscoop is a brand of coffee brewing accessories operated by ARTISTI COFFEE ROASTERS PTY LIMITED, a company registered in Australia. This “Returns and Refunds Policy” outlines how customers may request a return, exercise their “right of withdrawal” (the right to return an item without providing a reason, where applicable), report damaged or defective products, and request a refund or exchange.
We are committed to handling return and refund requests in a fair and consistent manner, ensuring compliance with relevant Australian consumer laws, as well as the consumer protection laws of the European countries where our products are sold.
Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot be excluded, restricted, or modified by law.
- Business and Contact Information
Brand Name: Dripscoop
Company Name: ARTISTI COFFEE ROASTERS PTY LIMITED
Australian Company Number (ACN): 628 696 971
Australian Business Number (ABN): 45 628 696 971
Registered Office Address:
Unit 3/11 Craft Cl
Toormina NSW 2452
Australia
Email: coffee@dripscoop.com
Phone: +61 2 6653 1182
Please contact us via email before returning any items so that we may provide guidance and verify your order details.
- “Right of Withdrawal” for European Customers
For online purchases covered by the EU Consumer Rights Directive, consumers generally have the right to withdraw from their purchase (i.e., return an item without providing a reason) within 14 days of receiving the goods. If an order consists of multiple items delivered in separate shipments, the cancellation period generally begins from the date the consumer (or a third party designated by the consumer, other than the carrier) receives the final shipment (subject to the provisions of applicable law).
To exercise this right, please send a clear statement of cancellation to coffee@dripscoop.com within the 14-day period. When returning items, please include your order number and specify which items you wish to return. You may use the “Model Cancellation Form” provided in Section 10, though this is not mandatory.
Once you have notified us of your decision to cancel the contract, please return the items as soon as possible—no later than 14 days from the date you notified us of your decision, unless otherwise provided by applicable law.
You may handle the items only to the extent necessary to establish their nature, characteristics, and functioning. If your handling of the items exceeds what would be permitted in a physical retail store and results in a decrease in their value, we may—to the extent permitted by applicable law—deduct an appropriate amount from any refund.
This section does not apply in cases where the law recognizes an “exception to the right of cancellation.” Any such exceptions shall be interpreted in accordance with applicable law.
- Return Conditions and Return Address
If you are exercising your statutory right of cancellation due to a “change of mind,” please contact us before sending the items back.
Please return items to the following address:
Unit 3/11 Craft Cl, Toormina NSW 2452, Australia
To ensure we can identify your return, please include your order number and contact details inside the package or on the accompanying return documentation.
In the event of a cancellation due to a “change of mind,” the customer is generally responsible for the direct costs of returning the items, unless the law specifies otherwise. If we have agreed to cover the return costs, or if applicable law requires us to do so, we will proceed accordingly.
Returned items should be securely packaged to ensure they are protected during transit. Please retain your return shipment receipt and tracking information until the return process has been fully resolved.
The above requirements do not exclude or limit any statutory rights you may have in the event that the goods are defective, damaged, do not match their description, or otherwise fail to conform to the agreed-upon terms.
- Damaged, Defective, or Incorrect Items
If the items you receive are damaged, defective, or do not match what you ordered, please contact us at coffee@dripscoop.com. In your email, please include your order number, a description of the issue, and—if possible—photographs of the affected items or the damage.
We will evaluate the information provided based on the specific circumstances and applicable consumer protection laws to determine an appropriate resolution. Depending on the nature of the issue and the remedies required by law, this may include a refund, a replacement, or another suitable solution.
If the photographs and order details are sufficient to verify the issue, we may process a refund or replacement directly, without requiring you to return the damaged item. If further assessment or a return is necessary, we will provide you with instructions on the next steps. All such processes are subject to applicable consumer protection laws.
Where the law entitles a customer to a refund or other remedy, the customer is not obligated to accept store credit or a replacement as an alternative.
For valid claims involving defective or incorrect items, any costs associated with returning the goods will be handled in accordance with applicable law and the agreed-upon or legally mandated remedy.
- Refunds for Delayed, Lost, or Undelivered Orders
For orders shipped to eligible European destinations, the estimated transit time is 5 to 12 business days from the date of dispatch (excluding order processing time).
Depending on the destination and logistics arrangements, we utilize carriers such as DHL, FedEx, or UPS (priority services). As your shipment progresses—including dispatch, arrival at a carrier facility, or local delivery updates—you may receive tracking notifications via the email address provided at checkout.
If your order does not arrive within the estimated transit time, please contact us at coffee@dripscoop.com with your order number. We will verify the tracking information and, if necessary, inquire with the carrier regarding the cause of the delay. Following an investigation and a comprehensive assessment of the specific circumstances, we may provide a full refund or a replacement for the item. Where applicable consumer protection laws grant customers specific rights to remedies, those legal rights shall take precedence over any discretionary actions described in this section.
Estimated delivery times do not affect the statutory rights customers may have in the event that an order is not delivered or is delayed.
- Refund Methods and Processing
Approved refunds will generally be issued to the original payment method used for the order; however, if the customer explicitly agrees to an alternative refund method, or if otherwise required by applicable law, the refund will be processed in accordance with such agreement or legal requirement.
Customers are eligible for a refund under certain conditions—such as exercising a right of return or cancellation, receiving defective or damaged goods, order cancellation, loss of shipment, or other circumstances as stipulated by this policy or applicable law.
For order cancellations that comply with relevant European Union regulations, we will refund the amounts collected, including standard delivery costs as required by law. If a customer chose a delivery method more expensive than our most economical standard option, the additional costs incurred may not be refunded, to the extent permitted by law.
In cases of statutory order cancellation, we will typically process the refund within 14 days of receiving notice of the customer’s decision to cancel. Unless otherwise provided by applicable law, we reserve the right to withhold the refund until we have received the returned goods or the customer has provided proof that the items have been shipped back—whichever occurs first.
For other approved refunds, we will initiate the refund process within a reasonable timeframe, in accordance with applicable legal requirements. The time it takes for funds to appear in your account depends on the relevant financial institution and the payment method used.
- Payment Methods
Dripscoop accepts the payment methods displayed on the checkout page, which may include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other digital wallets supported and displayed on the checkout page
Refunds are generally issued to the original payment method; the specific handling process may vary based on applicable law and the circumstances of the transaction.
- Australian Consumer Law
For customers and transactions governed by the Australian Consumer Law, the consumer guarantees and remedies provided by law shall apply.
This policy does not exclude or limit any consumer guarantees, rights, or remedies that cannot be excluded or limited by law. Depending on the nature and severity of an issue with a product, consumers may be entitled to a repair, replacement, refund, or other remedy under applicable law.
Returns requested due to a “change of mind” are distinct from claims made because a product is defective, damaged, does not match its description, or fails to meet the requirements of applicable consumer guarantees.