- Introduction
Dripscoop is a brand specializing in coffee brewing accessories, operated by ARTISTI COFFEE ROASTERS PTY LIMITED, a company registered in Australia. This Shipping Policy outlines our order fulfillment process, shipping arrangements, estimated delivery times, shipment tracking notifications, and the procedures followed in the event of delays or non-delivery.
We deliver products to eligible European destinations through established logistics carriers. Please carefully review the shipping information displayed on the checkout page before finalizing your order.
- Business and Shipping Information
Brand Name: Dripscoop
Company Name: ARTISTI COFFEE ROASTERS PTY LIMITED
Australian Company Number (ACN): 628 696 971
Australian Business Number (ABN): 45 628 696 971
Shipping Address: Unit 3/11 Craft Cl, Toormina NSW 2452, Australia
Email: coffee@dripscoop.com
Phone: +61 2 6653 1182
- Shipping Destinations
We accept orders for delivery to European destinations listed on our website’s checkout page. During the purchase process, the system will display available shipping services, associated costs, and destination details.
Customers are responsible for providing a complete and accurate shipping address, including the postal code, recipient details, and any other information required by the local carrier.
If you need to correct your address after placing an order, please contact us as soon as possible at coffee@dripscoop.com. Whether an address can be updated depends on the current processing stage and shipment status of your order.
- Logistics Carriers
We ship orders using established logistics providers, including:
DHL
FedEx
UPS Priority
Other applicable logistics providers
The specific carrier and service type used will depend on the destination, the nature of the shipment, and current shipping arrangements. Where applicable, we will provide relevant shipment tracking information.
5. Order Processing and Estimated Transit Time
Once your order and payment details have been verified, we will process your order and prepare it for shipment. For eligible European destinations, shipments originating from Australia have an estimated transit time of 5–12 business days.
This estimate refers solely to the transit period after the order has been dispatched; it does not include the time required for order preparation, unless otherwise specified at checkout.
Actual delivery times may vary based on carrier operations, public holidays, customs procedures (where applicable), local delivery conditions, and other factors that may affect transit.
Any processing times, shipping costs, or other delivery-related information displayed during the checkout process are specific to your order.
- Shipment Tracking and Email Notifications
Once tracking information becomes available, we will send it to the email address you provided at checkout.
We may send notifications at the following stages:
Dispatch: Confirmation that your order has been handed over to the carrier for delivery, including tracking details (if available).
Carrier Facility or Logistics Hub: Updates when your shipment arrives at a carrier facility or logistics hub.
Local Delivery: Updates when your shipment reaches the destination area and enters the final delivery stage.
Other Tracking Milestones: Additional updates as provided by the carrier.
Tracking updates depend on information provided by the carrier; therefore, the frequency of updates may vary from shipment to shipment.
Please check both your inbox and your spam/junk folder. If you do not receive tracking information, or if you notice any errors, please email us at coffee@dripscoop.com and include your order number.
- Delivery Delays
If your order does not arrive within the estimated delivery timeframe, please contact us via email and include your order number.
We will review the delivery information and, if necessary, contact the relevant carrier to investigate the cause of the delay. This investigation may include checking tracking records, verifying the current location of the package, and inquiring about its current delivery status.
Once the review is complete, we will determine an appropriate resolution based on the available information and applicable legal requirements. Depending on the circumstances, this may include reshipping the order or providing a full refund.
Estimated delivery timeframes are provided for reference only and do not constitute a waiver of your statutory rights regarding delivery. If delivery is not completed within the timeframes required by law or agreed upon by both parties, we will address the matter in accordance with our contractual obligations and applicable consumer protection laws.
- Lost, Missing, or Undelivered Orders
If tracking information indicates that a package may be lost, or if the carrier cannot confirm whether delivery has taken place, please contact us at coffee@dripscoop.com.
We will examine the available delivery records and, if necessary, communicate with the carrier. If it is confirmed that the items are lost or that delivery cannot be completed, we will assess the situation and take appropriate remedial action—such as issuing a full refund or reshipping the order—in accordance with the specific circumstances and relevant legal requirements.
Please note that carrier tracking records alone do not constitute conclusive proof that the goods have been physically received by the customer.
- Responsibility for Goods During Delivery
For consumer transactions governed by EU consumer law, the risk of loss or damage to the goods generally transfers to the consumer only when the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods.
Exceptions may apply if the consumer has independently engaged a carrier—other than one provided by us—in accordance with applicable law.
In cases where we arrange the carrier, the mere act of handing the goods over to that carrier does not result in the transfer of the risk of loss or damage to the consumer. Nothing in this Delivery Policy limits your statutory rights in the event that items are not delivered, are lost, are damaged, or in any other circumstances governed by consumer protection laws.
- Incorrect or Incomplete Delivery Information
Please ensure that you verify your delivery information before submitting an order. Inaccurate or incomplete details may result in delivery delays or even prevent the carrier from completing the delivery.
If you discover an error in your information after placing an order, please contact us as soon as possible. We will assess whether any changes can be made, based on the status of your order and the arrangements of the carrier.
Should delivery issues arise due to inaccurate information provided by the customer, we will determine the appropriate course of action based on the specific circumstances and applicable laws and regulations. This provision does not exclude any statutory rights or remedies available to consumers under the law.
- Delivery Confirmation and Unresolved Issues
If the tracking information indicates that your order has been delivered, but you have not received the items, please contact us as soon as possible.
We will review the tracking details and, if necessary, request further information from the carrier. This review process may include examining delivery records, existing delivery data, and any evidence provided by the customer.
We will evaluate the findings and determine the appropriate next steps, in accordance with the specific circumstances and applicable laws and regulations.
- Contact Us
If you have any questions regarding shipment, tracking, delivery delays, or lost orders, please reach out to us via the following channels:
Phone: +61 266531182
Email: coffee@dripscoop.com
When contacting us, please provide your order number and a brief description of the issue so that we may assist you.
We strive to respond to all customer inquiries within 24 hours. Please note that response times may be longer during weekends, public holidays, or periods of high inquiry volume.