- Introduction and Company Information
These Terms and Conditions apply to purchases made via the Dripscoop website and outline the provisions regarding product information, orders, payments, delivery, cancellations, returns, and refunds.
Dripscoop is a brand specializing in coffee brewing accessories, operated by ARTISTI COFFEE ROASTERS PTY LIMITED, a company registered in Australia.
Brand Name: Dripscoop
Company Name: ARTISTI COFFEE ROASTERS PTY LIMITED
Business Address: Unit 3/11 Craft Cl, Toormina NSW 2452, Australia
Email: coffee@dripscoop.com
Phone: +61 2 6653 1182
By placing an order through our website, you agree to the terms and conditions applicable to your purchase. Before finalizing your order, please carefully review the product information, total price, delivery details, and return policy.
Nothing in these Terms and Conditions excludes or limits any statutory rights that cannot be excluded or limited by law.
- Products and Product Information
Dripscoop offers a range of coffee brewing accessories, including coffee drippers, measuring scoops, filter paper holders, and coffee bean storage canisters.
We strive to provide clear and accurate product descriptions, images, dimensions, specifications, and pricing. Customers should carefully review the relevant product details before placing an order.
Please note that product colors and visual details may vary depending on the device or display screen used. Should a delivered product differ materially from its description, we will address the matter in accordance with applicable law.
We may, from time to time, update product descriptions, prices, and stock information. Such changes will not affect orders that have already been confirmed, unless otherwise agreed upon with the customer or permitted by law.
- Orders and Formation of Contract
When placing an order, customers must provide accurate contact, billing, and delivery information. Once an order is submitted, an “Order Confirmation” may be sent to the email address provided during the checkout process. This confirmation merely indicates that we have received your order; it does not necessarily constitute final acceptance of the order.
A contract of sale is formed either when we accept your order and communicate that acceptance to you, or at another point in the checkout process explicitly defined as the moment of contract formation (subject to applicable law).
We may contact customers to verify order details or to correct obvious administrative errors. If we are unable to fulfill an order, we will notify the customer and arrange for a refund of any payments made for the unsupplied products.
We reserve the right to decline or cancel an order for valid reasons (such as the discovery of a pricing error, the unavailability of items, or reasonable suspicion of an unauthorized order). Any order cancellations and refunds will be handled in accordance with applicable law.
- Pricing and Payment
During the purchasing process, prior to finalizing your order, the system will display the prices of the items along with any applicable delivery charges. The total amount payable will be shown at checkout.
You must complete payment using one of the payment methods provided on our website. Payment authorization and processing are subject to the terms and requirements of the specific payment method you have chosen.
Orders may be held pending confirmation of payment status. If a payment is unsuccessful or incomplete, the purchase will not be considered finalized.
Where a refund is issued, funds will generally be returned to the original payment method used for the transaction, subject to the processing rules of that payment method and applicable law.
- Order Processing and Delivery
5.1 Delivery Destinations
Dripscoop serves customers in designated European markets. Available delivery destinations and their corresponding delivery charges will be displayed during the checkout process.
It is the customer’s responsibility to provide a complete and accurate delivery address and contact email address. To ensure a smooth delivery, we may occasionally request additional information from you.
5.2 Delivery Carriers and Estimated Delivery Times
We arrange deliveries through professional logistics carriers (such as DHL, FedEx, UPS Priority services, or other suitable logistics providers). For orders shipped from Australia to designated destinations in Europe, the estimated transit time is 5 to 12 calendar days from the date of dispatch, depending on the destination and specific delivery arrangements. This estimate covers only the time in transit after dispatch and does not necessarily include the time required for order review, preparation, and packing prior to shipment. Estimated delivery times are provided for reference only; actual delivery may vary based on carrier operations, customs procedures (where applicable), public holidays, local delivery conditions, and other factors that may affect transit.
If a separate processing timeframe or additional delivery information is displayed at checkout, these details also apply to the relevant order.
5.3 Shipment Tracking Notifications
We will send shipment tracking notifications to the email address you provided at checkout. These notifications will include tracking information and relevant updates from the carrier.
Notifications may include:
Order dispatch and initial tracking number.
Arrival at a carrier facility or other relevant logistics point.
Progress of local delivery.
Other tracking updates provided by the carrier.
Please check your inbox as well as your spam or junk mail folders for these notifications. If tracking information is unavailable or appears inconsistent, please email us at coffee@dripscoop.com and include your order number.
5.4 Delays, Lost Shipments, or Unconfirmed Deliveries
If your order does not arrive within the estimated delivery timeframe, please contact us via email and provide your order number.
We will review the tracking information and, if necessary, initiate an investigation with the relevant carrier. This may involve verifying shipment records, the most recently recorded location, and the carrier’s delivery data.
Once the available information has been reviewed, we will determine the appropriate next steps—which may include arranging a replacement shipment or issuing a full refund, depending on the specific circumstances and applicable law.
If it is confirmed that the shipment is lost or cannot be delivered, we will address the matter in accordance with our obligations and applicable consumer protection requirements. Customers are not required to resolve issues directly with the carrier to exercise their rights under applicable law.
5.5 Risk of Loss and Delivery
For consumer purchases subject to the EU Consumer Rights Directive, the risk of loss or damage to the goods generally transfers to the consumer only when the consumer—or a third party designated by the consumer (other than the carrier)—takes physical possession of the goods.
If a consumer chooses to engage their own carrier (rather than one provided or arranged by us), certain statutory exceptions may apply.
We do not consider the handover of goods to a carrier selected or arranged by us to constitute a transfer of the risk of loss or damage to the consumer.
Ownership of the goods transfers in accordance with the applicable contract and law. Nothing in this section limits any mandatory rights regarding non-delivery, or loss or damage occurring prior to delivery.
6. Right of Withdrawal: 14-Day Period
For eligible distance purchases made by consumers in the European Union or other jurisdictions where a statutory right of withdrawal applies, consumers generally have 14 days—starting from the date they (or a third party designated by them, other than the carrier) physically receive the goods—to withdraw from the purchase without providing any reason.
If an order consists of multiple items delivered in separate shipments, the applicable withdrawal period is calculated in accordance with the relevant legal provisions.
6.1 How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, please send an email to coffee@dripscoop.com, clearly stating your intention to withdraw from the purchase.
Please provide the following information:
Your full name.
Your order number.
The items you wish to return.
A clear statement that you are exercising your right of withdrawal.
You may use the provided withdrawal form, though doing so is not mandatory; you may also communicate your decision to withdraw through any other clear statement, provided it is submitted within the applicable timeframe.
6.2 Returning Goods
Once you have notified us of your decision to withdraw, you must return or hand over the goods to us without undue delay—and in any event, no later than 14 days after providing such notice—unless otherwise stipulated by applicable law.
Unless the goods are defective, damaged, or subject to other statutory remedies requiring different arrangements, the customer is responsible for the direct costs of returning the goods, provided this was clearly communicated prior to the purchase.
Customers may handle the goods to the extent reasonably necessary to establish their nature, characteristics, and functioning—much as one would be permitted to do in a physical store. If such handling goes beyond what is necessary and results in a decrease in the value of the goods, we may—to the extent permitted by applicable law—deduct an amount reflecting this loss in value.
The right of withdrawal is subject to certain statutory exceptions. Any such exceptions apply only when the specific legal conditions for them are met.
6.3 Refunds Following Order Cancellation
When you exercise your right to cancel an order (return goods), we will provide a refund as required by law, including the reimbursement of standard shipping costs where applicable.
As permitted by applicable law, we reserve the right to withhold a refund until we have received the returned goods or until you have provided proof that the items have been shipped back—whichever occurs first.
Refunds will generally be issued via the original payment method used for the transaction, unless otherwise agreed upon (provided that such an alternative does not incur additional costs for you). We will process refunds within the timeframes stipulated by law.
Nothing in these terms limits any statutory rights or remedies you may have regarding goods that are defective, damaged, or do not match their description.
- Defective, Damaged, or Incorrect Items
If an item arrives damaged, defective, significantly different from its description, or if you receive the wrong item, please email us at coffee@dripscoop.com, including your order number and a description of the issue.
If possible, please attach clear photographs showing the damage, defect, or the incorrect item received. These images will help us assess the situation promptly.
We will review the information provided regarding the reported damage or defect and determine an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a refund, a replacement, or other remedies provided for by law.
If the photographs and existing order information are sufficient to verify the issue, we may proceed with a refund or replacement without requiring you to return the damaged item. Should further inspection or the return of the item be necessary (and permitted by law), we will inform you of the required steps.
If applicable law dictates that we are responsible for return shipping costs, you will not be required to bear these expenses.
The reporting process described above is intended to assist us in evaluating the issue. It does not waive or shorten any statutory periods during which you may exercise your consumer rights; furthermore, providing photographs is not a mandatory prerequisite for obtaining a remedy if other sufficient evidence is already available.
- Refund Processing
Approved refunds will generally be issued via the original payment method. We will submit approved refund requests as promptly as possible. The time required for funds to reach you depends on your chosen payment method and the relevant financial institution.
For order cancellations (returns), the timeframe for refunds—as well as any permitted delays—shall be governed by applicable laws and regulations. In the event that a product is defective, damaged, inconsistent with your order, or missing, we will provide appropriate remedies and establish a resolution timeline based on the specific circumstances and our legal obligations.
Should a refund be necessary, we will coordinate with you and inform you of any information required to process the request.
- Customer Responsibilities
Customers are responsible for the following:
Providing accurate order, billing, and delivery information.
Carefully reviewing product details and order information prior to checkout.
Retaining your order number and relevant proof of purchase or records of communication.
Contacting us promptly if an order is delayed, or if the items received are damaged or do not match your order.
Using products in accordance with their provided instructions and for their intended, normal purpose.
Nothing in this section limits any statutory rights or remedies available to consumers under applicable law.
- Website Use
Customers may use the Dripscoop website for lawful purposes, including browsing, reviewing product information, and making purchases.
Customers must not intentionally submit false order information, attempt unauthorized access to website features, interfere with the website’s normal operation, or use the website for any fraudulent or illegal activities.
Should we identify any behavior suspected of being unlawful or causing significant interference with the website’s operation, we reserve the right to take necessary measures as permitted by law, including restricting such activities or referring the matter to the appropriate authorities.
Any actions taken under this section shall be in compliance with applicable laws and regulations.
- Liability
Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited by law.
Subject to the above, we are responsible for fulfilling our contractual obligations in accordance with these Terms and Conditions and applicable law.
To the extent permitted by law, we shall not be liable for losses that are not a result of a breach of contract or other legal obligation, or for losses that were not reasonably foreseeable. These Terms do not exclude liability for fraud, willful misconduct, or any other matter for which liability cannot be excluded by law.
We do not limit our obligations regarding delivery, product defects, statutory refunds, or other mandatory consumer remedies.
- Complaints and Dispute Resolution
If you have any questions or concerns regarding your order, products, delivery, or refunds, please contact us at coffee@dripscoop.com, providing your order number and a description of the issue.
We will review the information provided and strive to address the matter through communication and appropriate solutions.
If a dispute cannot be resolved directly, both parties may—in accordance with applicable law—pursue relevant complaint-handling procedures, utilize consumer dispute resolution services, or seek a resolution through a court of competent jurisdiction.
Nothing in these Terms and Conditions prevents consumers from exercising their statutory rights, such as initiating legal proceedings in a court of competent jurisdiction or utilizing other dispute resolution mechanisms provided by law.
- Governing Law
These Terms and Conditions are governed by the laws applicable to the transaction and are subject to mandatory consumer protection provisions.
Where Australian law applies, the relevant provisions of Australian law (including the applicable Australian Consumer Law) shall remain in full effect.
For consumers habitually residing in an EU Member State or the United Kingdom, the choice of a different governing law shall not deprive them of the protection afforded by the mandatory provisions of the laws of their country of residence.
Nothing in this section limits any mandatory jurisdictional requirements or consumer rights established by applicable law.
- Changes to Terms
We may revise these Terms and Conditions to reflect changes in our business operations, products, or requirements under applicable law.
The latest version will be posted on our website, with the date of the most recent update indicated. Such changes will not retroactively revoke any rights you may already have under your existing contract or applicable law.
If any change requires prior notice or consent under applicable law, we will comply with those requirements.
- Contact Information
If you have any questions regarding these Terms and Conditions, your order, delivery, cancellation requests, returns, or refunds, please contact us at:
Phone: +61 266531182
Email: coffee@dripscoop.com
When communicating with us regarding an order, please include your order number so that we can identify the relevant transaction.